Here are answers to the questions we hear most from Ocala homeowners dealing with water damage. Do not see your question? Call any time.
Is it free to call?
Yes. Calling is free and there is no obligation. Tell us what is happening and where, and our team will come out and look at it. You only pay for work you approve, and you should get the price in writing before work starts.
Do you answer at night and on weekends?
Yes. The line is open 24 hours a day, 7 days a week, including holidays. Water damage gets worse by the hour, so call as soon as you find it.
What should I do first when I find water damage?
Stop the water if you can. Turn off the main shut-off valve; in many Ocala homes it is near the front of the house where the line comes in from the meter, in the garage, or next to the water heater. Turn off power to wet areas at the breaker only if you can reach the panel without standing in water. Move valuables off wet floors, take photos and video, then call.
How fast can mold start after a leak?
Mold can start growing when building materials stay wet for more than 24 to 48 hours. Ocala’s warm, humid climate makes this happen faster, which is why drywall, insulation, carpet pad and cabinet bases need professional drying quickly.
Will my homeowners insurance cover water damage?
It depends on your policy and the cause. Many Florida policies cover sudden and accidental water damage, such as a burst pipe or a failed supply line. Damage from long-term leaks, poor maintenance or rising floodwater is often excluded, and flood damage usually needs a separate flood policy. Call your insurance company or agent to confirm your coverage.
Is flood damage the same as water damage?
Not for insurance. “Water damage” usually means water from inside the home, like a pipe or appliance. “Flood damage” means rising surface water from outside, such as heavy rain or overflowing water bodies. Standard homeowners policies usually exclude flood; flood coverage comes from a separate policy such as the NFIP.
How long does it take to dry a house?
Many jobs take about three to five days of drying once equipment is in place, but it depends on how much water there was, what got wet and how long it sat. The crew should take moisture readings every day and show you when materials are back to normal dry levels.
What areas do you cover?
Ocala, Florida (ZIP codes 34470 to 34482) and nearby Marion County communities, including Silver Springs, Silver Springs Shores, Belleview, Marion Oaks, Summerfield, Dunnellon, Reddick and Anthony.
Can you help with sewage or flood water?
Yes. Sewage and outside floodwater are treated as contaminated (“Category 3”) water. Stay out of it, keep children and pets away and call. The cleanup crew uses protective gear, removes affected porous materials and cleans and sanitizes before drying.
How do I get help right now?
Call the number on this page any time, 24/7. Tell us your address or ZIP code and what happened, and our team will respond immediately. If water is still running, shut off the main water valve first.
